3270 sessions missing after installing Blueworx Voice Response Fix Pack 2
Technote (troubleshooting)
Problem(Abstract)
3270 Session Manager window does not have any session listed after installing Blueworx Voice Response Fix Pack 2.
Cause
The following Blueworx Voice Response Fix Packs update the configuration file tasklist.data in $SYS_DIR (/usr/lpp/dirTalk/db/sys_dir):
WVR V6.1 Fix Pack 2 (6.1.0.250)
WVR V4.2.Fix Pack 2 (4.2.0.550)
The update incorrectly overwrites the tasklist.data file. Therefore, any customization made to this file, including the addition of the CTRL3270 task, will be removed.
Environment
More support for:
Software
Application Infrastructure
Speech
Blueworx Voice Response for AIX
Blueworx Voice Response
Operating system(s):
AIX
Reference #:
1591736
Modified date:
2014-03-26
Blueworx Voice Response systems at fix level:
V6.1 6.1.0.250 or higher
V4.2 4.2.0.550 or higher
Resolving the problem
The configuration error can be corrected by performing the following:
- Shutdown Blueworx Voice Response with DT_shutdown.
- Edit the file /usr/lpp/dirTalk/db/sys_dir/tasklist.data and insert the line:
H 20 CTRL3270 - Save the file and restart Blueworx Voice Response.
Document information
More support for:
Software
Application Infrastructure
Speech
Blueworx Voice Response for AIX
Blueworx Voice Response
Software version:
4.2, 6.1
Operating system(s):
AIX
1591736
2014-03-26