3270 sessions missing after installing Blueworx Voice Response Fix Pack 2



Technote (troubleshooting)



Problem(Abstract)


3270 Session Manager window does not have any session listed after installing Blueworx Voice Response Fix Pack 2.


Cause


The following Blueworx Voice Response Fix Packs update the configuration file tasklist.data in $SYS_DIR (/usr/lpp/dirTalk/db/sys_dir):


WVR V6.1 Fix Pack 2 (6.1.0.250)
WVR V4.2.Fix Pack 2 (4.2.0.550)

The update incorrectly overwrites the tasklist.data file. Therefore, any customization made to this file, including the addition of the CTRL3270 task, will be removed.



Environment

Blueworx Voice Response systems at fix level:


V6.1 6.1.0.250 or higher


V4.2 4.2.0.550 or higher




Resolving the problem


The configuration error can be corrected by performing the following:
  1. Shutdown Blueworx Voice Response with DT_shutdown.
  2. Edit the file /usr/lpp/dirTalk/db/sys_dir/tasklist.data and insert the line:
    H   20  CTRL3270
  3. Save the file and restart Blueworx Voice Response.

Document information



More support for:
Software
Application Infrastructure
Speech
Blueworx Voice Response for AIX
Blueworx Voice Response

Software version:
4.2, 6.1


Operating system(s):
AIX

Reference #:
1591736

Modified date:
2014-03-26