The Blueworx Voice Response errorlog file (in $OAM_LOG_PATH) shows repeated error_id 26001 every few seconds with SMUX Info of "join_tcp_server failed: Connection refused"
The AIX SNMP proc is not running. The condition could be that the AIX SNMP agent is disabled or stopped.
Diagnosing the problem
Check if the AIX SNMP agent is running by using the command
lssrc -a | grep snmpd
Resolving the problem
If the snmpd subsystem is disabled due to security concerns and there is no plan to make snmpd active on this Blueworx Voice Response system, then the following step can prevent the repeated error_id 26001:
- Update the tasklist.data file in the $SYS_DIR(/usr/lpp/dirTalk/db/sys_dir) and remove the following line:
A 20 DTSNMPD_START
- Restart Blueworx Voice Response