Problem

The Blueworx Voice Response errorlog file (in $OAM_LOG_PATH) shows repeated error_id 26001 every few seconds with SMUX Info of "join_tcp_server failed: Connection refused"


Cause

The AIX SNMP proc is not running. The condition could be that the AIX SNMP agent is disabled or stopped.


Diagnosing the problem

Check if the AIX SNMP agent is running by using the command

lssrc -a | grep snmpd


Resolving the problem

If the snmpd subsystem is disabled due to security concerns and there is no plan to make snmpd active on this Blueworx Voice Response system, then the following step can prevent the repeated error_id 26001:

  1. Update the tasklist.data file in the $SYS_DIR(/usr/lpp/dirTalk/db/sys_dir) and remove the following line:
    A 20 DTSNMPD_START
  2. Restart Blueworx Voice Response