Problem

All of the trunks in the Blueworx Voice Response system are out of service.


Symptom

During Blueworx Voice Response startup, a hardware diagnostic program is automatically executed on all physical adapters (DTXA, DTTA). If there is a hardware problem identified on any single adapter, error_id 17984 will be logged. All adapters and trunks in the system may then be out of service.


Cause

The hardware problem from one adapter could have potential effects on other adapters connected with the H.100 cable. Therefore, all adapters are taken out of service to avoid any further problems.


Resolving the problem

Follow the information in the error text to correct the hardware problem.