Problem

When running an SSI cluster, users might be unable to change their passwords via Unified Messaging Web interface.


Cause

The IMC_PASSWORD custom server must be running on an SSI Server to allow changing of passwords using the Web interface.


Resolving the problem

To start the IMC_PASSWORD custom server:

  1. Start the Blueworx Voice Response GUI on the SSI server
  2. Select Operations --> custom servers
  3. Select the IMC_PASSWORD custom server
  4. Click "Start".

To ensure that IMC_PASSWORD always runs on restart set:
RunOnServer=yes
in the file $CUR_DIR/ca/ini/IMC_MessageCenter.ini