Abstract

Unified Messaging for Blueworx Voice Response fixlevel 4.2.0.158 now includes the ability to use the showuser command to display details of Enhanced Menu Routing users.


Content

Usually configured using the web interface, enhanced menu routing users are intended to route to different places depending on what schedules are active at what time of day and year.


Previously the showuser command could only display the attributes of such a user that are common to all users, such as profile ID, password and so on.


Using the new -r flag when using showuser on a type 10 subscriber with the correct flags for such a user displays the information on the command line, allowing an administrator to view this data without having to access the web interface.


The syntax of the updated showuser command is:
showuser -e profile_id [options]


where:

-e profile_id     profile/extension number


OPTIONS (followed by required value, where necessary):

-m mailbox_id      mailbox number (default = 1)
-s schedule_id    notification schedule number
-f                            display all details
-u field_name      display data for field_name
-c                            display the information as colon separated fields
-r schedule_id    display Enhanced Menu Routing for schedules
-h                help (this help)


This command is used to display information about a specific application profile.


By default, a summary of information is shown, excluding notification schedule details. The -f option can be used to display all mailbox and notification schedule information.

The -u flag will display data for one specific field, which could be used in scripts to monitor mailbox changes.

The -r flag's notification schedule ID may be set to 0 to display all schedules that exist, or specify a schedule 1-11 to display. Schedule 10 gives the business hours schedule and is most common.

For an enhanced menu routing user with business, out of hours, emergency and one holiday schedule configured, running the command:

$CUR_DIR/ca/IMC_Admin_dir/utils/showuser -e 121212 -r 0


produces the following output:  

Profile  . . . . . . . . : 121212
Name . . . . . . . . . . : test
Mailbox  . . . . . . . . : 1

  Digit name . . . . . . : 8378
  State Table name . . . : IMC_STARTUP
  State Table Entry name : Start
  Subscriber class . . . : IMC_Basic
  Language . . . . . . . : 1

  Partition  . . . . . . :
  Preferred Name . . . . : test
  Mailbox status . . . . : 1
  Active greeting  . . . : 0
  Subscriber Type  . . . : 10 (Enhanced Menu Routing)

  . . . . . Emergency Schedule . . . . .
  Schedule Status  . . . : Active
  Menu Repeats . . . . . : 2
  Terminate or Operator  : Terminate
  Backup Number. . . . . :
  Ring Time. . . . . . . : 8
  Greeting Playback . . .: System Greeting
  Greeting Interrupt. . .: Not Allowed
  Option    Number   Direct to Mailbox?  To Backup?  Is Operator?
   1 	    1141           0 		     0            1
   2        1142	   0 	    	     0		  0
   3        1143	   0 		     0		  0
   4 	    1144  	   1 		     0 	          0
   5 	    1145 	   0 		     0 		  0
   6 	    1146 	   0 		     0 	          0
   7 	    1147 	   0 		     0 		  0
   8        1148 	   1 		     0 		  0
   9        1149 	   0   		     0 		  0
   0        1150 	   0 		     0 		  0

  . . . . . Holiday Schedule 1 . . . . .
  Schedule Status  . . . : Active
  Schedule Start Time. . : 0915
  Schedule End Time. . . : 1015
  Schedule Start Date. . : 01 03 2000
  Schedule End Date. . . : 02 03 2014
  Menu Repeats . . . . . : 2

  Terminate or Operator  : Terminate
  Backup Number. . . . . :
  Ring Time. . . . . . . : 16
  Greeting Playback . . .: System Greeting
  Greeting Interrupt. . .: Not Allowed
  Option    Number  Direct to Mailbox?  To Backup?  Is Operator?
   1        1151          0                 0            0
   2 	    1152 	  0          	    0            0
   3 	    1153 	  0  		    0		 0
   4 	    1154 	  1 		    0            0
   5 	    1155 	  0 	            0            0
   6 	    1156 	  0                 1            0
   7 	    1157 	  0                 0            0
   8 	    1158 	  0                 0            0
   9 	    1159 	  0                 0            0
   0 	    1160	  0         	    0            0

  . . . . . Business Hours Schedule . . . . .
  Schedule Status . . . : Active
  Schedule Days Active . : Wednesday, Sunday
  Schedule Start Time. . : 0915
  Schedule End Time. . . : 1730
  Menu Repeats . . . . . : 2
  Terminate or Operator : Operator
  Backup Number. . . . . : 121212
  Ring Time. . . . . . . : 17
  Greeting Playback . . .: System Greeting
  Greeting Interrupt. . .: Not Allowed
  Option    Number   Direct to Mailbox?  To Backup?  Is Operator?
   1        1121           1                 0            0
   2        1122           1                 0            0
   3        1123           0                 0            0
   4        1124           0                 0            0
   5        1125           1                 0            0
   6        1126           0                 0            0
   7        1127           0                 0            0
   8        1128           0                 0            0
   9        1129           0                 0            0
   0        1130           0                 0            0

  . . . . . Out of Hours Schedule . . . . . Schedule Status . . . : Inactive Menu Repeats . . . . . : 2 Terminate or Operator : Terminate Backup Number. . . . . : Ring Time. . . . . . . : 18 Greeting Playback . . .: System Greeting Greeting Interrupt. . .: Not Allowed Option Number Direct to Mailbox? To Backup? Is Operator? 1 1131 0 0 0 2 1132 0 0 0 3 1133 0 0 0 4 1134 0 0 0 5 1135 0 0 0 6 1136 0 0 0 7 1137 1 0 0 8 1138 0 0 0 9 1139 0 0 0    0        1140           0                 0            0