Abstract


Blueworx Voice Response Fix Pack 2 (fix level 4.2.0.550) includes a new Inbound Call Channel Allocation Method configuration parameter value to provide better compatibility with the Genesys supplied D2IS custom server when using Blueworx Voice Response in Genesys behind-the-switch mode and using a SIP protocol.


Content


For better compatibility with the Genesys supplied D2IS custom server Blueworx Voice Response can now be configured using the configuration parameter Inbound Call Channel Allocation Method value "Allocate calls for D2IS" so that a call is allocated to a specific “logical” trunk and channel as determined by a SIP Switch or Gateway. This ensures that the call is delivered and communicated as if it was a physical endpoint.

The allocated trunk and channel are based on the dialled number. The first three digits of the dialled number are ignored. All digits after this are converted into a trunk and channel number. The trunk is derived from the remaining digits of the dialled number divided by 100, the channel is the remaining digits of the dialled number, modulo 100.


For example:


  • 4440205 is trunk 2, channel 5

  • 444000205 is trunk 2, channel 5

  • 11100430 is trunk 4, channel 30

Note: Using the 'D2IS' method, it is not possible to specify an application profile number to state table mapping. However, Number-to-application (NumToApp) mappings are possible if the first three digits map to a particular application, for example, 123001001 could be defined as 123* and 987001001 could be defined as 987* in NumToApp mappings.