The Blueworx Voice Response VRBE environment might hang after applying AIX maintenance.
The problem can manifest itself as:
- VRBE nodes failing to start.
- VRBE applications are not answering incoming calls.
- dtjqapps and dtjqnode commands do not complete.
- no javacore generated if a kill -3" is sent to the VRBE Java processes.
There is a known Java Application hang condition in the following AIX maintenance levels:
AIX 5.3 TL12 SP3 and SP4 (bos.rte.libpthreads 22.214.171.124)
AIX 6.1 TL05 SP5 and SP6 (bos.rte.libpthreads 126.96.36.199)
AIX 6.1 TL06 SP4 and SP5 (bos.rte.libpthreads 188.8.131.52 and 184.108.40.206)
AIX 6.1 TL07 (bos.rte.libpthreads fileset 220.127.116.11)
AIX 7.1 TL00 SP03 and SP04 (bos.rte.libpthreads 18.104.22.168)
AIX 7.1 TL01 (bos.rte.libpthreads 22.214.171.124)
Resolving the problem
The problem is addressed by the following AIX APARs:
Note: the AIX 5.3 fix is only available to users of extended support.