Problem


An extra step is required when migrating from a Blueworx Voice Response 4.2 system that is at fix level 4.2.0.550 or higher.


Diagnosing the problem


Before migrating, if Blueworx Voice Response 4.2 is at fix level 4.2.0.550 or higher, the system parameter database must be restored back to the version that was created when fix level 4.2.0.550 was installed so that any Blueworx Voice Response 6.1 updates can be applied.


To restore the system parameter database, perform the following as the Blueworx Voice Response user:


  1. cd into $SYSPARM_DIR (/usr/lpp/dirTalk/db/sysparm_dir)
  2. Restore the database using the command:
    cp rd.data.4.2.0.550 rd.data