Problem
If an attempt is made to uninstall prerequisites of BVR 6.1, such as Java, this might cause an issue where the BVR adapter is removed from the machine's configuration. This can even occur in preview mode.
There are two possible situations, and whilst the first does not cause a problem, the second will result in BVR failing to start up again correctly.
- The smitty or installp command is run whilst BVR is still running. In this situation the following error message is logged:
EE Entry Time: Tue Jun 11 14:03:27 2019 VoIP Media (UPA) Internal Failure sequence = 6199 csec = 93 error_id = 29800 asi_id = 1 appl_id = 56 error_no = -1 severity = RED vpd_discr = VAE module_id = GENVAE assoc_cls = NONE alarm_thr = 0 assoc_alm = 0 appl name = VOIP_SVC parameter type parameter value -------------------- ---------- -------------------- Function string DTNA Error Message string DTNA Driver (ddvnaio) reported hard error File string Function: vna_config Line string 426 Parm1 string Adapt/Pack/Channel: = -/-/-- Parm2 string Trace ID = 0x40000000 Parm3 string Attempt to terminate driver when still open Parm4 string
In this case BVR continues to function as normal and the error message can be ignored. - The smitty or installp command is run whilst BVR is not running and output similar to this is logged:
# installp -ugp Java6.sdk ******************************************************************************* installp PREVIEW: deinstall operation will not actually occur. ******************************************************************************* +-----------------------------------------------------------------------------+ Pre-deinstall Verification... +-----------------------------------------------------------------------------+ Verifying selections...done Verifying requisites...dtline0 deleted 0518-307 odmdelete: 1 objects deleted. 0518-307 odmdelete: 0 objects deleted. done Results... SUCCESSES --------- Filesets listed in this section passed pre-deinstall verification and will be removed. Selected Filesets ----------------- Java6.sdk 6.0.0.645 # Java SDK 32-bit Dependents ---------- Filesets listed in this section depend on one or more of the selected filesets (listed above) and, therefore, must also be removed. devices.dirTalk.BrooktroutFax.rte 6.1.0.0 # Brooktrout fax Adapter Software devices.dirTalk.artic960.rte 6.1.0.0 # Digital Trunk Quad Adapter (... devices.dirTalk.artic960.ucode 6.1.0.0 # Digital Trunk Quad Adapter (... dirTalk.ADSI 6.1.0.0 # Voice Response ADSI Custom S... dirTalk.BrooktroutFax.rte 6.1.0.0 # Voice Response BrooktroutFax.. dirTalk.DT.db 6.1.0.0 # Voice Response Data Files dirTalk.DT.dms 6.1.0.0 # Voice Response Data Manageme... dirTalk.DT.help 6.1.0.0 # Voice Response Help dirTalk.DT.rte 6.1.0.0 # Voice Response Run Time Envi... dirTalk.DT.sample 6.1.0.0 # Voice Response Samples dirTalk.DT.ucode 6.1.0.0 # Voice Response Microcode dirTalk.GEOTEL 6.1.0.0 # Voice Response GeoTel Custom... dirTalk.ISDN.ATT 6.1.0.0 # Voice Response ISDN feature ... dirTalk.ISDN.DMS100 6.1.0.0 # Voice Response ISDN feature ... dirTalk.ISDN.Euro-ISDN 6.1.0.0 # Voice Response ISDN feature ... dirTalk.ISDN.INS1500 6.1.0.0 # Voice Response ISDN feature ... dirTalk.ISDN.com 6.1.0.0 # Voice Response ISDN dirTalk.SP.de_DE 6.1.0.0 # Voice Response System Prompt... dirTalk.SP.en_GB 6.1.0.0 # Voice Response System Prompt... dirTalk.SP.fr_FR 6.1.0.0 # Voice Response System Prompt... dirTalk.SP.it_IT 6.1.0.0 # Voice Response System Prompt... dirTalk.SP.nl_BE 6.1.0.0 # Voice Response System Prompt... dirTalk.SP.pt_BR 6.1.0.0 # Voice Response System Prompt... dirTalk.SpeechClient 6.1.0.0 # Voice Response Speech Client dirTalk.TDD 6.1.0.0 # Voice Response TDD dirTalk.VOIP_SIP 6.1.0.0 # Voice Response VOIP feature ... dirTalk.VRBE_XML.VRnode.rte 6.1.0.0 # WVR Beans VRnode Run Time dirTalk.VRBE_XML.VRnode.samples 6.1.0.0 # WVR Beans VRnode Samples dirTalk.VRBE_XML.ca_ES 6.1.0.0 # WVR Beans Language Pack ca_ES dirTalk.VRBE_XML.de_DE 6.1.0.0 # WVR Beans Language Pack de_De dirTalk.VRBE_XML.en_GB 6.1.0.0 # WVR Beans Language Pack en_GB dirTalk.VRBE_XML.en_US 6.1.0.0 # WVR Beans Language Pack en_US dirTalk.VRBE_XML.es_ES 6.1.0.0 # WVR Beans Language Pack es_ES dirTalk.VRBE_XML.es_MX 6.1.0.0 # WVR Beans Language Pack es_MX dirTalk.VRBE_XML.fr_CA 6.1.0.0 # WVR Beans Language Pack fr_CA dirTalk.VRBE_XML.fr_FR 6.1.0.0 # WVR Beans Language Pack fr_FR dirTalk.VRBE_XML.it_IT 6.1.0.0 # WVR Beans Language Pack it_IT dirTalk.VRBE_XML.rte 6.1.0.0 # WVR Beans Run Time << End of Success Section >> FILESET STATISTICS ------------------ 1 Selected to be deinstalled, of which: 1 Passed pre-deinstall verification 38 Additional dependents to be automatically deinstalled ---- 39 Total to be deinstalled ADDITIONAL INFORMATION ---------------------- One or more of the selected filesets will cause a bosboot to be performed. The bosboot command will rebuild the boot image. As a result it may be necessary to reboot your system for the changes to take effect. It is recommended that you reboot the system as soon as possible after the installation of this software to avoid disruption of current functionality. ****************************************************************************** End of installp PREVIEW. No deinstall operation has actually occurred. ******************************************************************************
In this case it can be seen that the dtline0 resource has been incorrectly deleted. To check if the resource has been deleted, run:lsdev -C | egrep "vna|dtline"
If the result is blank, then the adapter has been deleted. Once this occurs BVR will fail to start correctly and the telephony adapters will not be created.
Cause
Running smitty/installp, even with preview, executes the /usr/lpp/devices.dirTalk.artic960/deinstl/devices.dirTalk.artic960.rte.pre_d script as it has an indirect dependency on Java 5 & Java 6.
Resolving the problem
To resolve this situation, simply add the missing adapter back again by performing the following commands as root user:
. /usr/lpp/dirTalk/tools/vae.setenv dt_setowner -n -s 0 -t E1