Release 7.22


Blueworx Voice Response 7.22 adds several new features to the platform including:
  • Call Feature Failover Support.
  • Arbitrary Vendor specific Parameters on MRCP RECOGNIZE requests.
  • Configurable no_audio_warning in streaming configuration section.
  • Configurable dns_retry_interval in sip configuration section.

Call Feature Failover Support

Blueworx Voice Response 7.22 adds functionality to failover between call features to prevent downtime of the Blueworx Platform if an external call feature fails.

This functionality adds the ability to create groups of call features, with associated weights and priorities, and assign those groups to an application. The Blueworx platform keeps track of the status of the call features in a group and will failover between matching call features when there is a failure.

For further information see the following:

BAM Command Line Utility Call Features Panel

Weight and Priority usage in the Blueworx Platform

Arbitrary Vendor specific Parameters on MRCP recognize requests

It is now possible to define arbitrary Vendor Specific Parameters within a VoiceXML application to be sent on an MRCP RECOGNIZE request. This allows the application author to control the MRCP ASR call feature directly, configuring things like extra logging or call recording for ASR tuning.

For further information see the following:

VoiceXML arbitrary MRCP Vendor Specific Parameters

New configration parameters

no_audio_warning in the streaming section of BVR configuration to set the amount of time to wait without receiving packets at the start of a voice call before raising a warning.

dns_retry_interval in the sip section of BVR configuration to set the amount of time to wait before retrying a DNS query if the last attempt returned no results.

idle_timeout in the CCXML section of BVR configuration to set the length of time to wait after a CCXML session has ended all it's calls before exiting the CCXML session. Used to automatically clean up idle CCXML sessions that are not actively handling calls.

For further information see the following:

Streaming Configuration Options

SIP Configuration Options

CCXML Configuration Options