Troubleshooting

MustGather: Blueworx Voice Response for AIX
Problem What general data should I collect for problems with Blueworx Voice Response? Gathering this MustGather information before calling Blueworx supp...
Wed, 12 Feb, 2020 at 2:35 PM
MustGather: Read first for Blueworx Voice Response for AIX
Problem For every problem, collecting data can aid in problem determination and save time resolving Freshdesk problem tickets. Gathering this data befo...
Mon, 17 Feb, 2020 at 3:13 PM
MustGather: VRBE Component of Blueworx Voice Response for AIX
Problem(Abstract) Collecting data for problems with Blueworx Voice Response. Gathering this MustGather information before contacting Blueworx support wi...
Wed, 26 Feb, 2020 at 11:47 AM
Uninstalling prerequisites of BVR causes adapter issues
Problem If an attempt is made to uninstall prerequisites of BVR 6.1, such as Java, this might cause an issue where the BVR adapter is removed from the m...
Mon, 24 Feb, 2020 at 2:45 PM
Blueworx Voice Response system reporting an error "SQL1042C with SQLSTATE=58004".
Problem When logging in as WVRuser (default is 'dtuser'), error "SQL1042C with SQLSTATE=58004" is returned. The same DB2 error is also ...
Thu, 20 Feb, 2020 at 9:36 AM
Updating an existing Blueworx Voice Response installation to DB2 version 8 fixpack 17
Problem These notes enable a person skilled in AIX and Blueworx Voice Response to update an existing Blueworx Voice Response for AIX installation to DB2 f...
Thu, 23 Jan, 2020 at 10:04 AM
Extra steps for migrating from Blueworx Voice Response 4.2 to 6.1.
Problem An extra step is required when migrating from a Blueworx Voice Response 4.2 system that is at fix level 4.2.0.550 or higher. Diagnosing the ...
Tue, 18 Feb, 2020 at 12:15 PM
Java application hang after applying AIX maintenance
Problem(Abstract) The Blueworx Voice Response VRBE environment might hang after applying AIX maintenance. Symptom The problem can manifest itsel...
Tue, 18 Feb, 2020 at 12:01 PM
VRBE fails to start with DTJ3006 on Java version
Problem(Abstract) After a fresh BVR 6.1 installation, VRBE_XML environment fails to start Symptom The following error is reported: Running the P...
Mon, 17 Feb, 2020 at 4:27 PM
Blueworx Voice Response node failed to start on a newly installed system
Problem Error DTJ3017 is logged in DTstatus.out log during Blueworx Voice Response startup: DTJ3017 Voice response node Node1 at host LocalHost failed ...
Mon, 17 Feb, 2020 at 4:22 PM