Troubleshooting

Modifying siphdrtags.cfg will require a restart of the BVR trunks
Problem A VXML error message is generated when the application tries to read a value that is associated with a new header that has been added to the...
Thu, 25 Mar, 2021 at 4:50 PM
UDSERVER - Unable to open database file (error 5010)
Problem The following errors appear on BVR start up: EE Entry Time: Fri Mar 12 13:02:06 2021 Unable to open database file    sequence  = 2464073  csec  ...
Thu, 18 Mar, 2021 at 4:04 AM
Warning message: "VXMLParserPool::Parser created over capacity"
Problem The following warning message might appear in $DTJ_HOME/dtj_logs/log.x.log: (VXI50012) WARNING: VXMLParserPool::Parser created over capacity: [V...
Thu, 23 Jan, 2020 at 10:03 AM
Updating an existing Blueworx Voice Response installation to DB2 version 8 fixpack 17
Problem These notes enable a person skilled in AIX and Blueworx Voice Response to update an existing Blueworx Voice Response for AIX installation to DB2 f...
Thu, 23 Jan, 2020 at 10:04 AM
Resolving error_id 26001
Problem The Blueworx Voice Response errorlog file (in $OAM_LOG_PATH) shows repeated error_id 26001 every few seconds with SMUX Info of "join_tcp_serve...
Thu, 30 Jan, 2020 at 9:00 AM
How to receive the DNIS digits using the Avaya converse feature.
Problem A Blueworx Voice Response system is connected to an Avaya switch with the converse feature. The DNIS information is not sent via the incoming addre...
Thu, 30 Jan, 2020 at 9:11 AM
The snmpinfo -m set option does not work on Blueworx Voice Response V4.2 MIB entries
Problem(Abstract) Entering a command such as: # snmpinfo -m set dtAction.0=1 returns with an error "noSuchName at position 1". Cause N...
Tue, 28 Jan, 2020 at 6:47 PM
Error 13009 : "Request for licence has failed" is generated
Problem(Abstract) When starting Blueworx Voice Response for AIX (possibly after a new installation) a 13009 error may be displayed. This can still occur...
Tue, 28 Jan, 2020 at 6:49 PM
Exceptions reported when a Blueworx Voice Response Java/VoiceXML application is started from VRNode
Problem ClassNotFound exceptions are reported from some though not all Java/VoiceXML application instances. Cause The problem is caused by different N...
Thu, 30 Jan, 2020 at 7:32 AM
Appearance of "killing old DT process xxx" message in DTstatus.out:
Problem Occasionally, the startup of Blueworx Voice Response can take longer than normal, and messages are displayed such as: killing old DT process nnnnn...
Thu, 30 Jan, 2020 at 7:40 AM