FAQ

Tested software levels - Blueworx Voice Response for AIX
Question What levels of AIX, DB2 and Java that have been tested with Blueworx Voice Response for AIX? Answer The tables below show the fix level...
Wed, 12 Aug, 2020 at 6:04 AM
Fix list for Unified Messaging for Blueworx Voice Response
Question What Fix Updates have been released for Unified Messaging for BVR? Answer The following is a complete listing of Fix Updates for Unifie...
Fri, 28 Feb, 2020 at 11:19 AM
How do I upload debug data to Blueworx?
When working with the Blueworx Technical Support team, system data may be requested in order to help diagnose the problem or to understand the system config...
Fri, 14 Feb, 2020 at 10:19 AM
Tested software levels - Blueworx Voice Response for Linux
Question What levels of Red Hat Enterprise/CentOS Linux, PostgreSQL and other licensed products have been tested with Blueworx Voice Response for Linux?...
Mon, 24 Feb, 2020 at 3:32 PM
debugrec voice recording utility
Question How do I use the debugrec voice recording utility? Cause Prior to PTF 4.2.0.400, recording voice input and output on specific telephony cha...
Fri, 21 Feb, 2020 at 1:22 PM
Increasing the channel capacity of a Blueworx Voice Response T1 VoIP system by 25%.
Question How can the channel capacity for a T1 VoIP system be increased from the default of 384 channels to 480 channels? Answer The default maximum c...
Thu, 20 Feb, 2020 at 7:55 AM
How to avoid problems during migration to BVR V6.1
  Question Are there any hints and tips to avoid known issues when migrating Blueworx Voice Response from Version 4.2 to 6.1? Answer Note: This...
Tue, 18 Feb, 2020 at 12:13 PM
What should I check after loading a mksysb for a Blueworx Voice Response system?
Question Customers have experienced problems related to the hostname after loading a mksysb from a different system. These problems include: Bluewo...
Mon, 17 Feb, 2020 at 3:41 PM
BVR license key procedure
Obtaining and installing a BVR license key is a 3 step process: Obtain the unique "system identifier" from the BVR server. Request a license...
Mon, 17 Feb, 2020 at 3:35 PM
Which DTD to use for Blueworx Voice Response VXML applications
The Blueworx Voice Response product supports applications written in general(?) accordance with both VXML V2.0 and V2.1 specifications. The following do...
Mon, 17 Feb, 2020 at 3:18 PM